Shipping policy
📦 Shipping Policy – Greenhill Home Decor LLC
At Greenhill Home Decor LLC, we are committed to delivering your orders in a timely and reliable manner. This shipping policy outlines important details about our processing times, delivery methods, tracking, and shipping procedures to ensure a smooth shopping experience for you.
🛠️ Processing Time
All our products are made to order. Production typically takes 3–5 business days, depending on the season and item type.
Please note: Production time does not include shipping duration.
🚚 Shipping Methods & Delivery Time
We use express courier services via UPS and FedEx to ensure fast and secure delivery to our customers worldwide.
Estimated delivery times after production:
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USA: 3–5 business days
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United Kingdom: 2–3 business days
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Europe: 2–3 business days
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Canada: 3–5 business days
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North America (non-USA): 3–5 business days
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Australia & Oceania: 5–7 business days
Total Estimated Delivery Time (USA Example):
Production: 3–5 business days
Shipping: 3–5 business days
→ Total: 6–10 business days
🔍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email. This allows you to follow your package every step of the way.
📦 Delivery Responsibility
Please ensure that your delivery address is correct and complete at the time of checkout.
If the courier is unable to deliver your order due to an incorrect address or absence, the package will be held at the nearest branch for 3 days before being returned to us.
📦 Damaged or Missing Items
If your package arrives damaged or with missing items, please notify the courier immediately and file a damage report before accepting the delivery. Then contact our customer service team so we can resolve the issue quickly.
⚠️ Restricted Delivery Areas
We do not deliver to high-security or vehicle-restricted zones (e.g., military bases). If your address falls under these categories, please provide an alternative shipping address to avoid delays.
📩 Customer Support
If you have any questions or issues with your shipment, contact us at:
Email: [email protected]
We are here to help!
📎 Related Policies
To learn more about our full terms and policies, please visit:
🏢 Company Information
Greenhill Home Decor LLC
1860 Sandy Plains Road Ste 204 PMB 2036
Marietta, GA, 30066-7864
USA